At Reddy4.com, we strive to provide our customers with a seamless shopping experience and complete satisfaction. We understand that occasionally, you may need to return or exchange a product. To ensure transparency and clarify our procedures, we have outlined our return and refund policy below:
1. Reason Codes, Warranties, or Exchanges:
- Damaged or Defective Products: If you receive a damaged or defective product, we will gladly replace it at no additional cost to you. Please contact our customer support within 30 days of receiving the item and provide relevant details and supporting evidence such as photographs, videos, or descriptions of the issue.
- Incorrect Product: In the event that we send you an incorrect product, please notify us within 30 days of receiving the item. We will arrange for the correct product to be shipped to you, and you may return the incorrect item in its original condition.
- Size/Color/Style Exchange: If you require an exchange due to size, color, or style preference, please contact our customer support within 30 days of receiving the item. You may be responsible for any price differences and return shipping fees associated with the exchange.
2. Customer Requirements:
- To initiate a return, exchange, or refund request, please contact our customer support team via email or phone. Provide them with your order details, reason for return, and any supporting evidence as mentioned above.
- Products must be returned in their original condition, unused, with all original tags, packaging, and accessories intact. Failure to do so may result in a partial refund or denial of the return request.
- Ensure that the return package is adequately protected to prevent damage during transit. We recommend using a reliable shipping method with tracking and insurance.
3. Return and Refund Circumstances:
- Damaged or Defective Products: We will accept returns and offer a full refund or replacement for damaged or defective products within 30 days of delivery.
- Incorrect Product: Returns and exchanges for incorrect products are accepted within 30 days of delivery.
- Size/Color/Style Exchange: Exchanges for size, color, or style preferences are accepted within 30 days of delivery, subject to availability.
4. Timeframe for Returns and Refunds:
- Once we receive the returned item and verify its condition, we will process your refund or replacement within 30 days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
- In the case of exchanges, we will initiate the shipping of the new item as soon as the return is received and approved.
Please note that certain products may have specific return policies or restrictions due to their nature. These details will be clearly stated on the product page.
We reserve the right to refuse returns, exchanges, or refunds if the item does not meet the required conditions or if the return request falls outside the specified timeframe.
If you have any further questions or need assistance regarding our return and refund policy, please don't hesitate to contact our customer support team. We are here to help you have a positive shopping experience with Reddy4.com.